When we were left with little choice but to postpone our opening, we knew one thing for certain. We were going to bend over backwards (excuse the pun) to be flexible. And we’ll continue to do so, as long as the Covid curveballs continue. The Flexi-stay, especially for bookings affected by the pandemic, gives you a bar, restaurant and/or spa credit of 30% of the value of your reservation payment to spend during a rescheduled stay. Your booking automatically becomes a Flexi-stay when it’s affected by our temporary closure due to government measures to tackle the spread of the virus.
If you haven’t already made a booking and are wondering whether it’s wise to do so, you can book with confidence knowing your reservation will automatically qualify for the Flexi-stay if continuing restrictions mean that we’re unable to reopen by the date of your stay. Postponed stays can be rescheduled all the way up to 3rd January 2023, subject to availability, and any unused credit can be carried over to subsequent stays.
Restaurant and bar credit is 30% of the value of the full payment made at the time of booking, to be spent during the rescheduled stay. Unused credit can be carried over to a subsequent stay. The Flexi-stay offer applies to any existing booking affected by the hotel's temporary closure due to government restrictions related to Covid-19, and postponed at the request of the guest, until 3rd January 2023, subject to availability. The same tariff as the original reservation applies to the rescheduled stay. If the same room category is not available for the rescheduled stay, or is available at a different rate, any difference will be payable by the guest at checkout or refunded to the same card, as applicable. The Flexi-stay offer is not applicable to cancelled stays rebooked at a later date. Information is subject to change but correct as of 21st December 2021.
For full terms and conditions, click here.
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