Our Covid-19 policy…

Plans and Covid aren't ideal bedfellows, and while we're all learning to live with it, we understand the continuing need to be flexible if the virus means your stay can't go ahead as planned. We hope you'll find this reassuring...

If we're obliged to close...
We trust our exit from lockdown really will be irreversible, but if things change and we have no option but to close due to government restrictions, your existing booking is automatically eligible for the Flexi-stay, which allows you to reschedule to a date of your choosing, subject to availability, with a bar and restaurant credit of 30% of the value of your reservation payment to enjoy during your rescheduled stay. Find out more about the Flexi-stay here. We’ll contact you by email to let you know if and when this happens, followed by details of our planned re-opening date as soon as we’re able to. Of course, in the case of a hotel closure, you also have the option to cancel your booking. The Flexi-stay offer does not apply to cancelled bookings subsequently rebooked.
If you're unable to travel...
We’ll do our very best to accommodate changes to your booking as a direct result of Covid-19. If you find you can’t travel to The Harper as planned because you have tested positive for Covid-19 and are therefore required to stay at home, you may postpone your stay to a later date, subject to availability, within three months of your original stay dates. An NHS test result notification should accompany your request, and we ask that your alternative arrival date is at least 14 days from the date we receive your request.

…and the precautions we’re taking

We’ve taken great care in creating an experience that’s as carefree for you as possible. As you’d expect, every detail has been pored over and every government guideline rigorously observed – all with a healthy dose of common sense, too. It helps of course that, as a residents-only hotel, all our facilities are private, which makes The Harper a naturally low-contact environment.

Precautions start at the front door, with thermal imaging cameras to take your temperature on arrival (you’ll hardly notice). Please be aware that, should a raised temperature be detected on arrival, we'll invite you to take a gentle stroll before re-checking (it may just be down to a long drive on a warm day!). If your temperature remains high, we regret that you won’t be able to enter the building. Of course, we hope this is a scenario we never see (and we haven't yet), but we trust you'll appreciate that the safeguarding of everyone's wellbeing at the hotel outweighs the temporary disappointment this would cause. In this instance, your stay would automatically become a Flexi-stay – you can find out more about our Flexi-stay benefits here.

Once inside, meticulous cleanliness is a given. Here’s what else you can expect:

-A quick run-through of the safety procedures you’ll need to be aware of when you arrive

-Hand sanitiser at the front door and throughout the hotel – use liberally! (it’s hydrating, too)

-Fetching face masks (we’re still smiling underneath!) Please join us in wearing a face covering while moving around the hotel

-A digital directory you can access from your own smartphone, with everything you need to know about your stay, including menus

-Single use menus, if you prefer yours on paper

-A cash-free environment, with one (key)card for everything for the duration of your stay

-Higher-touch surfaces such as door handles, lifts and our Enomatic wine cabinets sanitised at regular intervals

-Lift etiquette (nearest and dearest only please)

-In-room fridges deep cleaned and replenished after each stay

-Exclusive use of the pool, changing rooms and spa facilities at pre-booked times. We ask that you shower in your room before entering the spa and pool. For the time being, the steam room will remain closed.

-More time between spa treatments so that sanitation of treatment rooms is never rushed

-Contactless payment at check-out

A lot happens behind the scenes, too, to keep everyone safe and well. ‘Back of house’ certainly doesn’t mean back of mind…

-All team members are fully conversant with all contact and cleanliness guidelines, which are clearly communicated in back of house areas and routinely included in team briefings

-Temperature checks on arrival for all team members and whenever a delivery takes place

-Hand sanitiser at our staff and delivery entrance, and throughout back of house areas

-Guidelines to ensure our teams remain in their designated work areas and take breaks in team bubbles to minimise contact with others

-PPE for housekeepers

-A strict Food Safety Management system to ensure only kitchen and serving teams enter the kitchen areas

-A clear and documented procedure to follow in the (unlikely) event of a suspected case of COVID-19, in line with PHE policies