Our Covid-19 policy…
Plans and Covid aren't ideal bedfellows, and while we're all learning to live with it, we understand the continuing need to be flexible if the virus means your stay can't go ahead as planned. We hope you'll find this reassuring...
…and the precautions we’re taking
We’ve taken great care in creating an experience that’s as carefree for you as possible. As you’d expect, every detail has been pored over and every government guideline rigorously observed – all with a healthy dose of common sense, too. It helps of course that, as a residents-only hotel, all our facilities are private, which makes The Harper a naturally low-contact environment.
Precautions start at the front door, with thermal imaging cameras to take your temperature on arrival (you’ll hardly notice). Please be aware that, should a raised temperature be detected on arrival, we'll invite you to take a gentle stroll before re-checking (it may just be down to a long drive on a warm day!). If your temperature remains high, we regret that you won’t be able to enter the building. Of course, we hope this is a scenario we never see (and we haven't yet), but we trust you'll appreciate that the safeguarding of everyone's wellbeing at the hotel outweighs the temporary disappointment this would cause. In this instance, your stay would automatically become a Flexi-stay – you can find out more about our Flexi-stay benefits here.
Once inside, meticulous cleanliness is a given. Here’s what else you can expect:
-A quick run-through of the safety procedures you’ll need to be aware of when you arrive
-Hand sanitiser at the front door and throughout the hotel – use liberally! (it’s hydrating, too)
-Fetching face masks (we’re still smiling underneath!) Although it's no longer mandatory, we encourage our staff to wear them as a continuing precaution, and would be very grateful if you could wear one too while moving around the hotel.
-A digital directory you can access from your own smartphone, with everything you need to know about your stay, including menus
-Single use menus, if you prefer yours on paper
-A cash-free environment, with one (key)card for everything for the duration of your stay
-Higher-touch surfaces such as door handles, lifts and our Enomatic wine cabinets sanitised at regular intervals
-Lift etiquette (nearest and dearest only please)
-In-room fridges deep cleaned and replenished after each stay
-Exclusive use of the pool, changing rooms and spa facilities at pre-booked times. We ask that you shower in your room before entering the spa and pool. For the time being, the steam room will remain closed.
-More time between spa treatments so that sanitation of treatment rooms is never rushed
-Contactless payment at check-out
A lot happens behind the scenes, too, to keep everyone safe and well. ‘Back of house’ certainly doesn’t mean back of mind…
-All team members are fully conversant with all contact and cleanliness guidelines, which are clearly communicated in back of house areas and routinely included in team briefings
-Temperature checks on arrival for all team members and whenever a delivery takes place
-Hand sanitiser at our staff and delivery entrance, and throughout back of house areas
-Guidelines to ensure our teams remain in their designated work areas and take breaks in team bubbles to minimise contact with others
-PPE for housekeepers
-A strict Food Safety Management system to ensure only kitchen and serving teams enter the kitchen areas
-A clear and documented procedure to follow in the (unlikely) event of a suspected case of COVID-19, in line with PHE policies