UNTIL THE VACCINE WINS OUT...

Our Covid-19 policy…

Plans and Covid aren't ideal bedfellows, so we understand the need to be flexible if your stay can't go ahead as planned because of the pandemic. We hope you'll find this reassuring...

If we're unable to open...
If we have no option but to delay our opening due to ongoing government restrictions, your existing booking is automatically eligible for the Flexi-stay, which allows you to reschedule to a date of your choosing, subject to availability, with a bar and restaurant credit of 30% of the value of your reservation payment to enjoy during your rescheduled stay. Find out more about the Flexi-stay here. We’ll contact you by email to let you know if and when this happens, with details of our new opening date. Of course, you also have the option to cancel your booking without charge up to seven days prior to your arrival date. The Flexi-stay offer does not apply to cancelled bookings subsequently rebooked.
If you're unable to travel...
We’ll do our very best to accommodate changes to your booking as a direct result of Covid-19. If you find you can’t travel to The Harper as planned due to newly imposed government restrictions in your area, or if you (or a member of your household) have tested positive for Covid-19 or are self-isolating, you may postpone your stay to a later date, subject to availability, within three months of your original stay dates. We ask that your alternative arrival date is at least 14 days from the date we receive your request. An NHS test result notification should accompany your request if you have tested positive for Covid-19, or an NHS contact trace alert if you have been told to self-isolate.

…and the precautions we’re taking

We’ve taken great care in creating an experience that’s as carefree for you as possible. As you’d expect, every detail has been pored over and every government guideline rigorously observed – all with a healthy dose of common sense, too. It helps of course that, as a residents-only hotel, all our facilities are private, which makes The Harper a naturally low-contact environment.

Precautions start at the front door, with thermal imaging cameras to take your temperature on arrival (you’ll hardly notice). Please be aware that, should a raised temperature be detected on arrival, we'll invite you to take a gentle stroll before re-checking (it may just be down to a long drive on a warm day!). If your temperature remains high, we regret that you won’t be able to enter the building. Of course, we hope this is a scenario we never see, but we trust you'll appreciate that the safeguarding of everyone's wellbeing at the hotel outweighs the temporary disappointment this would cause. In this instance, your stay would automatically become a Flexi-stay – you can find out more about our Flexi-stay benefits here.

Once inside, meticulous cleanliness is a given. Here’s what else you can expect:

-A quick run-through of the safety procedures you’ll need to be aware of when you arrive

-Hand sanitiser at the front door and throughout the hotel – use liberally! (it’s hydrating, too)

-Fetching face masks (we’re still smiling underneath!)

-A digital directory you can access from your own smartphone, with everything you need to know about your stay, including menus

-Single use menus, if you prefer yours on paper

-A cash-free environment, with one (key)card for everything for the duration of your stay

-Higher-touch surfaces such as door handles, lifts and our Enomatic wine cabinets sanitised at regular intervals

-Lift etiquette (nearest and dearest only please)

-Suitably spaced tables in Stanley’s (physically distant, not socially distant)

-In-room fridges deep cleaned and replenished after each stay

-Exclusive use of the pool, changing rooms and spa facilities at pre-booked times. We ask that you shower in your room before entering the spa and pool

-More time between spa treatments so that sanitation of treatment rooms is never rushed

-Contactless payment at check-out

A lot happens behind the scenes, too, to keep everyone safe and well. ‘Back of house’ certainly doesn’t mean back of mind…

-All team members are fully conversant with all contact and cleanliness guidelines, which are clearly communicated in back of house areas and routinely included in team briefings

-Temperature checks on arrival for all team members and whenever a delivery takes place

-Hand sanitiser at our staff and delivery entrance, and throughout back of house areas

-Guidelines to ensure our teams remain in their designated work areas and take breaks in team bubbles to minimise contact with others

-PPE for housekeepers

-A strict Food Safety Management system to ensure only kitchen and serving teams enter the kitchen areas

-A clear and documented procedure to follow in the (unlikely) event of a suspected case of COVID-19, in line with PHE policies

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