Covid-19: what to know now
It’s been quite a journey, but thankfully, ‘normal life’ has resumed for most. Although no-one’s pretending Covid-19 is over, we are better equipped to live with it in 2022. So, in line with the government’s new strategy, our own Covid response is changing slightly, too. From 1st April, our standard cancellation policy will apply, without Covid-related exception. Until that date, if you’re unable to travel because of a positive Covid-19 test, you may postpone your stay to a later date, subject to availability, within three months of your original stay dates. An NHS test result notification should accompany your request.
…and the precautions we’re taking
Of course, many of the precautions we’ve put in place to keep everyone safe during the pandemic will remain – most are common sense, after all. Pandemic or not, we take great care in creating an experience that’s as carefree for you as possible. It’s also reassuring to know that all our facilities are private as a residents-only hotel, so you’ll be staying in a naturally low-contact environment.
Sensible precautions start at the front door, with thermal imaging cameras to take your temperature, unnoticed, as you arrive (we’ll discreetly let you know if yours is raised – it could well just be down to a long drive in a warm car!).
Once inside, meticulous cleanliness is a given. Here’s what else you can expect:
-Hand sanitiser at the front door and throughout the hotel – use liberally! (it’s hydrating, too)
-A digital directory you can access from your own smartphone, with everything you need to know about your stay, including menus
-Single use menus, if you prefer yours on paper
-A cash-free environment, with one (key)card for everything for the duration of your stay
-Higher-touch surfaces such as door handles, lifts and our Enomatic wine cabinets sanitised at regular intervals
-Lift etiquette (nearest and dearest only please)
-In-room fridges deep cleaned and replenished after each stay
-Exclusive use of the pool, changing rooms and spa facilities at pre-booked times. We ask that you shower in your room before entering the spa and pool. For the time being, the steam room will remain closed.
-More time between spa treatments so that sanitation of treatment rooms is never rushed
-Contactless payment at check-out
A lot happens behind the scenes, too, to keep everyone safe and well. ‘Back of house’ certainly doesn’t mean back of mind…
-All team members are fully conversant with all contact and cleanliness guidelines, which are clearly communicated in back of house areas and routinely included in team briefings
-Routine lateral flow testing for all team members
-Hand sanitiser at our staff and delivery entrance, and throughout back of house areas
-PPE for housekeepers
-A strict Food Safety Management system to ensure only kitchen and serving teams enter the kitchen areas
-A clear and documented procedure to follow in the (unlikely) event of a suspected case of COVID-19, in line with PHE policies