TERMS & CONDITIONS

The following Terms and Conditions apply to all bookings made at The Harper whether online via our website (www.theharper.co.uk) or by telephone or otherwise.

 

Check in and check out times

The Harper operates a 3pm check in time and an 11am check out time. If you think you may arrive after 10pm on your arrival day, we ask that you kindly let us know in advance. 

Children

Children are welcome at The Harper but must not disturb other guests. To facilitate this, children under 12 must be in the company of a parent or guardian at all times and under 16s are not permitted access to the spa and pool except in the company of a parent or guardian. Please make sure you always know where your children are.

Guests with impaired mobility

The Harper has a number of accessible rooms available for guests with impaired mobility. If your party includes someone with any specific needs, please check with us at the time of booking that specific needs can be met. If we are not informed of specific needs at the time of booking, we cannot be held responsible if the accommodation is not suitable.

Pets

Dogs (only) are permitted in certain common areas of The Harper but must always be on a leash and with and under the control of their owner. Dogs are permitted in ground floor bedrooms only, must be pre-booked and a cleaning charge of £25.00 per room per stay is payable. Dogs should not be left unattended in any public area.

Smoking

No smoking or vaping is permitted inside The Harper. We ask that you refrain from smoking in the car park outside the hotel, though smoking is permitted in a designated area of The Yard. We reserve the right to charge to your booking card a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay.

Payment by credit or debit card

The Harper makes no additional charge for payment by credit or debit cards.

Cash

The Harper is a cash-free environment. All charges incurred during your stay will be automatically charged to your room and a final invoice will be emailed to you at check out.  

Additional charges

We will charge any extras to the card that we have on file - usually the card that you made to make the booking - unless you specify otherwise.

Bookings, payment and cancellations policy

All rates advertised on the website or quoted by telephone or otherwise are offered subject to availability. All prices published on the website include VAT at the current rate.

Please note that we are unable to accept bookings from anyone under the age of 18 years.

Full payment is required upon making a booking. Your booking is confirmed only when you have received a reservation confirmation by email or otherwise. If no such confirmation is received, we ask that you inform us as soon as possible.

Please ensure that you mention any special offers when you make your booking. We cannot apply special offers to a booking once payment has been taken. Please note that special offers are entirely subject to availability and may be withdrawn at any time. Special offers cannot be combined with any other discounts or promotions and are limited to one special offer per booking.

All pre-paid promotional rates are non-amendable, non-cancellable and non-refundable.

Bookings made on our flexible public rates may be cancelled without charge up to 7 (seven) days prior to arrival. We regret that bookings cancelled within 7 days of the planned arrival date will be charged for the entire stay. If you need to cut your stay short after it has commenced, we regret that we are unable to refund any monies paid.

Changes to your booking

If you wish us to make an alteration to your booking in any way, we will use every reasonable endeavor to accommodate your request, although we cannot guarantee this. Increased rates may apply for altered accommodation and/or datesOnce the booking is made it cannot be transferred to another person or changed without our prior agreement.

Cancellations and changes by us

Very occasionally, in exceptional circumstances, we may have to cancel your booking. In these circumstances we will inform you as soon as possible. If we need to cancel your stay due to circumstances beyond our control, where performance of our obligations are affected directly or indirectly by or as a result of force majeure (including, but not limited to, flooding or extreme weather conditions, natural disasters, acts or terrorism, fire, failure of electrical power, gas, water or other public utility,  or collapse of building structures), we regret that we are unable to refund any monies paid and will not be liable to pay any compensation. We recommend you take out travel insurance to protect you against such eventualities. If we cancel and refund your holiday, we will have no further liability to you.

Very occasionally it may be necessary to change or withdraw certain accommodation, services or facilities due to maintenance, renovation, extreme weather conditions or changes in government legislation, or any other factors beyond our control. We reserve the right to make such alterations in such circumstances without prior notice and we are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. We will use reasonable endeavors to advise guests already booked of any alterations made after their booking and before their stay commences.

Flexi-Stay

Restaurant and bar credit is 30% of the value of the full payment made at the time of booking, to be spent during the rescheduled stay only. Unused credit cannot be carried over to a subsequent stay. Flexi-stay offer applies to all bookings for stays in 2020 postponed either at the request of the guest or by The Harper due to the hotel’s postponed opening, until 19th December, 2021. The Flexi-stay offer is not applicable to cancelled stays rebooked at a later date. Information is subject to change but correct as of 22nd June, 2020.

NHS 4 NHS

A current @nhs.net or @(hospitalname).nhs.uk email address must be used to make a booking. The offer is for a complimentary Big room with breakfast for a maximum two night stay, with two rooms available every night on a first come, first served basis for six months from our opening date, to be communicated via our website and social media channels as soon as is confirmed. To ensure as many NHS staff as possible can benefit, the offer is limited to one booking per person, subject to our standard terms and conditions, which means that full payment is taken on making the reservation, though this will of course be refunded in full to the same card at check out.

Availability

At certain times during the year, for example during bank holidays or coinciding with social events, certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.

Guest behaviour

Guests at The Harper are expected to conduct themselves in an orderly manner and not to indulge in any form of behaviour which is deemed anti-social by other guests or our staff. If, in the opinion of other guests or our staff, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests, we reserve the right to terminate your stay with immediate effect. In such cases we will have no further obligations to you and/or your party and no refunds will be issued.

Groups policy

Separate terms and conditions apply to group bookings of five rooms and above, private events and weddings. Please contact The Harper directly for information on terms and conditions for such bookings. The person making the booking accepts the contract on behalf of all members of the party and is responsible for making sure they adhere to our booking terms and conditions. Large group bookings must be made by telephone at the management’s discretion. 

Alcohol

In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification such as a full passport, a new style driving licence incorporating a photograph or a valid proof of age card.

Allergies and significant dietary constraints

If any member of your party suffers from an allergy or has a significant dietary constraint, we ask that you make us aware at the time of booking. During your stay, please speak with our bar and restaurant team prior to placing your orders if you have any specific dietary requirements or food allergies.

Personal possessions

Please note that you are responsible for your personal possessions at all times during your stay and we are unable to accept any liability for any loss of or damage to your belongings during your stay.

Privacy policy

Please view our data protection and privacy policy here for information regarding the way in which we use and store your personal data.

Disclaimer

The content on our website is provided for general information only, and is not intended as advice on which you should rely.

Although we make every effort to ensure that the information on our website is correct when published, we make no representations, warranties or guarantees, whether express or implied, that this information is accurate, complete or up-to-date, and we cannot accept responsibility for errors or omissions. All images used on our website or within email communication from The Harper are purely representative and are used for illustrative purposes only.

We are not responsible for unforeseen events or matters over which we have no control.

We assume no responsibility for the content of websites linked on our website or within email communication from The Harper. Such links should not be interpreted as our endorsement of such websites. We will not be liable for any loss or damage that may arise from your use of them.

The content on our website is the copyright of The Harper, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

These Terms and Conditions are correct at time of publishing and may be subject to change. Revisions to these terms and conditions will be published here on our website.

keyboard_arrow_up